Subaru Gear Help Center

Payment Methods

You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

Offers and Promotions

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Finally, click on the specific order for which you would like a receipt and print this page.

How do I redeem an eGift Card online?

You can redeem your eGift card by clicking “eGift Card” at checkout and then entering your eGift Card number or by entering the eGift card number into your personal balance for future use.

Go to My Account to view Your Balances.

Click on Manage Gift Certificate(s).

Enter the number and click Add to Balance.

At checkout, choose whether to use all or part of your eGift card balance.

eGift cards received online may also be redeemed by phone. Call Customer Service at 1.800.455.7514.

How do eGift cards work?

eGift Cards are convenient and work like retail store gift cards. They can be used in full or in part for purchases. If your total exceeds the card balance, the remainder can be paid with a credit card. If your total is less, the remaining balance stays in your account.

You are not required to use an eGift card at checkout, even if one is on file.

Multiple eGift cards may be combined for one transaction.

The system uses a first-in, first-out order, redeeming the oldest card first.

Normal shipping and tax charges apply and may be covered by your eGift balance.

For help, contact Customer Service at 1.800.455.7514.

How do I purchase an eGift card online?

Click on the eGift card or eCertificates link and complete the required fields (including recipient email). You may:

Manually enter recipient details and message.

Send to your Bulk Purchased eGift Cards dashboard for future distribution.

Upload a spreadsheet with up to 300 recipients and messages.

To purchase more than 300 eGift cards, upload and submit multiple CSV files in batches.

Note: Messages must be under 240 characters. Longer messages will be truncated.

Once added to your cart, complete checkout as normal. Recipients will be notified via email with their eGift card and your message. Bulk dashboard sends are immediate; spreadsheet uploads may take 1–3 business days.

Encourage recipients to add their eGift cards to their account right away—it’s like cash!

How do I access eGift cards sent to my dashboard?

If you chose to send bulk eGift cards to your account dashboard:

Log in and go to the Bulk Purchased eGift Cards section.

Click Assign eGift Card(s).

To send a card to a new recipient, click Send Gift, fill out the form, and click Send.

To resend a card to a previous recipient, click Resend Gift.

Download a full report of all recipients and status by clicking Download Report.

How do I credit an eGift card to my account?

You may bank your eGift Card to your account or use it immediately at checkout.

To bank via email:

Click the link in the email.

Log in to your account.

Review the details and click Add to Balance.

To bank via your account:

Log in and go to the eGift card section.

Enter the eGift card number.

Click Add to Balance.

That’s it! Your balance will update and be ready for future use.

What are normal production and delivery times?

Your in-stock merchandise order will be processed and shipped shortly after you receive your receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

Please note: The cut off time for orders is 2 p.m. CST. This is the latest we can receive an order and still ship it in the same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. If this occurs, we will contact you with a revised shipping date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you originally ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 1.800.455.7514 .

What do I do if my order has not arrived?

Call Customer Service at 1.800.455.7514 .

Can I have my order shipped to multiple addresses?

Yes, simply call us at 1.800.455.7514 or email us at Subaru.Consumer@Staples.com when placing your order to specify multiple shipping addresses.

Can I ship to an APO address?

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

Can I ship to an international address?

This site supports orders being shipped to addresses in the United States.
Apparel items marked as imported are not available for shipment into Canada and most European countries.
For Canadian restrictions and availability to all other countries outside of the Continental USA, please email our Customer Service Department: Subaru.Consumer@Staples.com or call our international customer assistance number: 1.800.455.7514.

International Customs/Duties/VAT:
All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:
Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. Email our Customer Service department at Subaru.Consumer@Staples.com for a return number.

Exchange and Return Policy

Your purchases are backed by our 90-day Satisfaction Guarantee. If your order does not meet your expectations, we will gladly exchange it, or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 1.800.455.7514 between the hours of 7 a.m. and 5 p.m. CST.

How do I check the status of my order?

After your order has been placed and processed for delivery, you’ll receive a confirmation email. The email will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 1.800.455.7514 .

How can I access my past orders or invoices?

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, and the date the item will be restocked.

When will my refund be received after returning an item?

Call Customer Service at 1.800.455.7514 for more information.

How can I track my return?

Call Customer Service at 1.800.455.7514 for more information.

How do I return an item?

To return an item, simply fill out the Return Form and carefully repack the merchandise with the form from the original carton within 90 days of purchase. Contact Customer Service at 1.800.455.7514 for more information.

What if my item arrives damaged or defective?

Call Customer Service at 1.800.455.7514 . Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What is your return policy?

You are able to return an item within 90 days of purchase for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 1.800.455.7514 for more information.

What if I received missing or wrong item(s)?

Call Customer Service at 1.800.455.7514 .

Attention California residents

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.
We've provided a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

he suppliers reserve the right, subject to notifying the buyer, to adjust the price of Licensed Products to reflect changes on imposed tariffs that affect the overall cost of the Licensed Products.